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How do I apply to become a distributor or partner?
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You can submit partnership requests through the "Contact Us" page on our official website, filling in basic company information and the intended cooperation model (e.g., distribution, engineering cooperation, overseas agency). We will assign a dedicated person to evaluate the market area and cooperation direction with you, and then contact you further to explain the cooperation terms and procedures.
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What is the minimum order quantity (MOQ)?
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Kang Fu water purification's minimum order quantity (MOQ) varies depending on product type, partnership model, and sales market. Here are the common reference ranges:
Commercial water dispensers/system-type equipment: Approximately 10–30 units/model
Water purifier main units: Approximately 30–50 units/model
Filter cartridges and consumables: Approximately 100–300 units/specification
The MOQ will also be adjusted based on the cooperation method. For regional distributors or long-term partners, flexible evaluation can be made based on actual sales plans. For OEM/ODM customized cooperation, it will be discussed separately based on mold opening, certification, and customization requirements.
For the Taiwan market or initial cooperation testing phase, the MOQ has flexibility. For overseas export markets, it will be adjusted according to local regulations, certifications, and logistics conditions. The actual MOQ will be provided by a dedicated specialist with the most suitable recommendation based on the cooperation details.
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Do you provide technical training and product education?
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Yes. For our partners, we provide product installation instructions, technical documentation, and necessary operational training to help you quickly understand product features and applications. The actual training format will be flexibly arranged based on collaboration content and market demand.
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Does the product have after-sales warranty and technical support?
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All products come with a basic warranty service. The actual warranty period and details will be based on product specifications and partnership agreements. Additionally, we provide technical consultation and ongoing support to assist distributors and customers in resolving issues encountered during use.
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How often do filter cartridges need to be replaced?
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Filter replacement times vary depending on water quality, usage frequency, and filter type. The following are common recommended replacement cycles:
* **Pre-filters (PP, Activated Carbon):** Every 3-6 months
* **RO Membrane:** Every 18-24 months
* **Post-activated carbon or mineralization filters:** Every 6-12 months
If the water quality is poor, usage is high, or in commercial/high-frequency use environments, it is recommended to shorten the replacement cycle to maintain filtration performance and equipment stability.
The actual replacement time should still be based on the equipment's indicators, usage status, or recommendations from technical personnel. Regular checks can effectively extend equipment life and ensure drinking water quality.
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What environmental conditions are required to install water purification equipment?
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Different equipment has slightly different installation space, water pressure, and power requirements. Before formal installation, we recommend confirming the site conditions. If necessary, professional personnel can provide installation assessments and recommendations to ensure the equipment operates normally.
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When equipment is malfunctioning, are there basic troubleshooting methods?
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If the equipment malfunctions, it is recommended to first check if the power, water supply, and basic operational settings are normal. If the problem persists, please contact our technical support team, and we will provide further assistance or repair advice based on the situation.